FAQ

General Questions:

1. What is Halip?
Halip is a UK-based manufacturer of high-quality hats. We offer a wide range of styles, combining traditional craftsmanship with modern designs to provide you with stylish, comfortable, and durable headwear.

2. Where are you located?
We are located in Halip 169 Charlton Road, Harrow HA3 9HT, United Kingdom All our products are designed and manufactured locally.

Ordering and Payment:

3. How do I place an order?
To place an order, simply browse our collection on our website, select the items you wish to purchase, and add them to your cart. Once you have finished shopping, proceed to checkout and follow the instructions to complete your purchase.

4. What payment methods do you accept?
We accept the following payment methods:

Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Bank Transfers

5. Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately at support@halip.shop. If your order has not yet been processed, we will do our best to accommodate your request.

Shipping:

6. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United Kingdom and Internationally.

7. How long will it take to receive my order?
Orders are delivered within 5 to 10 business days (Monday to Friday), including 1 to 2 business days for order processing.

8. Do you ship internationally?
Yes, We offer

Australia
New Zealand
United Arab Emirates
United States

9. How can I track my order?
Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track the status of your delivery.

Returns and Refunds:

10. What is your return policy?
We accept returns for items within 30 days of the delivery date. To be eligible for a return, items must be unworn, unused, and in the original packaging. For more details, please refer to our Return and Refund Policy.

11. How do I initiate a return?
To initiate a return, contact our customer service team at support@halip.shop with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with instructions on how to proceed.

12. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will be applied to your original method of payment within 10 business days.

Products:

13. What materials are used in your hats?
Our hats are made from high-quality materials, carefully selected for their durability and comfort. We use a variety of materials including wool, cotton, and synthetic blends, depending on the style and purpose of the hat.

14. How should I care for my Halip hat?
Care instructions vary depending on the material of the hat. Generally, we recommend spot cleaning with a damp cloth and mild detergent. For specific care instructions, please refer to the care label on your hat or contact our customer service team.

15. Do you offer custom or personalized hats?
At this time, we do not offer custom or personalized hats. However, we regularly update our collection with new designs to meet a variety of styles and preferences.

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